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The morning huddle is a cornerstone of a productive day in any dental practice. It's that vital moment when the entire team aligns their goals, anticipates the day's needs, and prepares to deliver the best possible care to patients. But to truly get the most out of it, your huddle should be more than just a quick run-through; it's a chance to fine-tune operations, lift team spirit, and boost overall efficiency. Here's how we can make the morning huddle work even harder for us.
Set a clear agenda
In my practice, we kick off the day by reviewing the schedule. A few days beforehand, I print them out and look at things like probing depths, patient history, and previous treatments. This gives me insight into the potential profitability for the day and helps me plan accordingly. I also check each patient's recall to ensure the correct appointments are scheduled. For instance, if a patient is under periodontal maintenance, they shouldn't be booked for a simple prophylaxis. Catching these details allows us to correct any scheduling errors before the day begins, making sure that everything -from copays to follow-up appointments-is ready to go. This not only streamlines the process for the front desk but also makes checkout smoother for patients.
Keep it brief but encourage participation
While covering the essentials is important, we keep our huddle brief-about 10-15 minutes tops. Doing so shows we respect everyone's time while preserving valuable clinical hours. During the meeting, team members are encouraged to be concise, sharing only the most crucial updates.
At the same time, our morning huddle isn't just a one-person show; it's a team effort. We encourage everyone to speak up, whether it's sharing an update, asking a question, or suggesting an improvement. This approach not only strengthens teamwork but also brings in diverse perspectives and keeps everyone accountable.
Utilize technology
We leverage technology to make our huddles even more effective. Tools like practice management software help us review the day's schedule, access patient records, and keep track of key metrics. This allows everyone to have the same information, making communication smoother and coordination easier. Dental Intelligence is a tool we find particularly useful-it not only provides concise production and collection data but also offers short inspirational videos that are perfect for sharing.
Celebrate achievements
We use the huddle as a time to celebrate our wins. Whether it's hitting a monthly production target, receiving glowing patient feedback, or acknowledging a team member's hard work, these moments of recognition boost morale and motivation for the day ahead.
Address challenges proactively
If there are any potential challenges on the horizon-be it scheduling conflicts, equipment issues, or patient concerns-we address them head-on during the huddle. Tackling these obstacles early helps us prevent them from becoming bigger problems later in the day, ensuring that our operations run smoothly.
End on a positive note
We wrap up our morning huddle on a high note, reiterating the key priorities for the day and offering a few words of encouragement. A positive send-off energizes the team and reinforces our shared purpose and camaraderie. Sometimes, a motivational quote is all it takes to set the tone for a great day.
The morning huddle is more than just a routine-it's an essential part of running a successful dental practice. By refining this daily ritual, we can foster a culture of teamwork, efficiency, and excellence in patient care
Editor's note: This article appeared in the October 2024 print edition of RDH magazine. Dental hygienists in North America are eligible for a complimentary print subscription. Sign up here.
